Risk Professional with over 19 years of experience in Solution Consulting

Risk Professional with over 19 years of experience in Solution Consulting

Risk Professional with over 19 years of experience in Solution ConsultingRisk Professional with over 19 years of experience in Solution Consulting
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Customer Success

I help reengineer your processes and enable your staff and external business partners to make you successful in achieving your goals and strategy.

Professional Services

Customer Success Organisation

Customer Success Organisation

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I provide professional services to support you as and when you require assistance, for instance:

Please contact me to discuss your specific requirements and how I can structure my services to meet your needs. 

Customer Success Organisation

Customer Success Organisation

Customer Success Organisation

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Managing expectations of your customers can be challenging, but it is a critical part of a business. I help technology and Fintech providers design, build and execute their customer success programme with an proven approach:

  • Build an internal organisation to take ownership of customer success initiative.
  • Understand your customers by developing metrics and escalations.
  • Execute customer engagement process prior to renewal of contracts or licences.
  • Execute customer retention process with a coherent approach.

Enablement & Training

Customer Success Organisation

Enablement & Training

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Trainings are essential for increasing employee satisfaction and improving the effectiveness and consistency of staff performance and operational processes. I provide two types of training methods:

  • Training under a typical setting. This approach requires minimal preparation time from participants.
  • Workshop. This approach is highly interactive and requires more preparation time from participants. 

In addition, I support you in the enablement of your external business partners and channels.  Please contact me to discuss your specific training needs.