Customer Success

I provide professional services to support you as and when you require assistance, for instance:

• To assess, design or implement processes in risk consulting areas. 
• To manage projects or change management initiatives.
• You may face staffing or time crunch and require help for a specific period.

Please contact me to discuss your specific requirements and how I can structure my services to meet your needs. 

Managing expectations of your customers can be challenging, but it is a critical part of a business. I help technology and Fintech providers design, build and execute their customer success programme with an proven approach:

• Build an internal organisation to take ownership of customer success initiative.
• Understand your customers by developing metrics and escalations.
• Execute customer engagement process prior to renewal of contracts or licences.
• Execute customer retention process with a coherent approach.

Trainings are essential for increasing employee satisfaction and improving the effectiveness and consistency of staff performance and operational processes. I provide two types of training methods:

• Training under a typical setting. This approach requires minimal preparation time from participants.
• Workshop. This approach is highly interactive and requires more preparation time from participants. 

In addition, I support you in the enablement of your external business partners and channels.  Please contact me to discuss your specific training needs.